Frequently Asked Questions

JustForPetStore is a B2B wholesale supplier of pet products — toys, leashes & restraints, apparel and feeding solutions — serving independent pet retailers, e-commerce sellers, distributors and chains worldwide. We help you source shelf-ready assortments with low minimums, private-label options and real-time KIT pricing.

We supply everyone from single-store pet shops and start-up e-commerce brands to established distributors and retail chains. Whether you need a small first order or a container-level volume, we have a buying path for you.

We ship to most countries and regions around the world via air or sea freight. Tell us your destination and we will recommend the most cost-effective logistics route.

Our catalog is organized into four core categories: Pet Toys, Leashes & Restraints, Pet Clothing, and Bowls & Feeders — plus curated KITs and Custom KITs built for specific retail needs.

A Custom KIT is a flexible assortment you assemble yourself on our Custom KIT page. Pick individual SKUs across categories, set quantities above each product's MOQ, and see live totals, estimated carton size and shipping cost before checkout.

Open the Custom KIT page, browse the category tabs, and add products — each card respects its own MOQ. A live panel updates your subtotal and estimated USD shipping as you build. Then add to cart or proceed straight to checkout.

Yes — that is exactly what the KIT builder is for. Combine Pet Toys, Leashes & Restraints, Pet Clothing and Bowls & Feeders into a single order and a single shipment.

Yes. Sample orders are available so you can evaluate quality before committing to volume. Contact info@justforpetstore.com for a sample quote and lead time.

Yes. An order must reach a minimum order value of USD $600 to be processed. In addition, every SKU carries its own Minimum Order Quantity (MOQ) shown on the product.

MOQ (Minimum Order Quantity) is the smallest quantity you can buy for a given SKU. It is set in our backend when each new SKU is listed, and the KIT builder steps quantities by that MOQ automatically.

No. Quantities for each SKU must meet or exceed its MOQ. The +/- controls in the KIT builder step precisely by the product's MOQ.

Yes. The USD $600 threshold is the total order value across all items in your cart, not per SKU.

We accept PayPal, Credit Card, and Bank Transfer (T/T). For bank transfers, please include your order number in the payment reference and email the remittance slip to info@justforpetstore.com. All payments are processed securely.

Yes. Every order includes an invoice. In your account dashboard, open Orders, select the order, view the details and click Download Invoice. If it is missing, contact support and we will resend it.

Yes. All listed prices are B2B wholesale prices in USD. Where shown, the suggested retail price is for your reference only.

Yes, for qualifying bulk volumes we can offer tiered pricing. Reach out to info@justforpetstore.com with your target SKUs and quantities for a custom quote.

We ship wholesale KITs to the United States, Australia, Germany, France, Spain, Italy, Poland and most other countries worldwide. For destination-specific options, contact info@justforpetstore.com.

We match the method to your products' size and weight for the best cost and speed. Default service is air freight door-to-door; sea freight is available for larger-volume orders.

Procurement: about 6 days after payment confirmation.
Air freight: about 15 days door-to-door.
Sea freight: about 40 days, depending on the sailing schedule.

The minimum order value is USD $600. Orders totaling USD $2,800 or more qualify for free shipping. Orders below $2,800 incur standard freight, calculated by the chosen method. The KIT builder shows an estimate in USD before checkout; the final freight is confirmed at checkout.

Default air-freight shipments are delivered tax-free to your door. Any local import duties or VAT charged by your country's customs are the responsibility of the receiver unless otherwise agreed.

Orders may be divided into several packages to reduce shipping cost or expedite delivery. If this happens, you will receive separate tracking numbers for each package.

Track your shipment on 17track.net or directly on your order page in your account. Logistics information is updated in real time.

Contact our customer service team at info@justforpetstore.com. We will provide status updates and help expedite delivery where possible.

Yes. We can add your brand to packaging, displays and signage with low custom minimums. Customize Your Own KIT and tell us your branding to get started.

Yes, for qualified bulk buyers we support OEM/ODM and custom packaging. Share your specifications and artwork with info@justforpetstore.com and our team will scope it with you.

We keep custom minimums deliberately low to help smaller retailers launch their own brand. Contact us with your project and we will confirm the exact numbers.

We offer a 72-hour full-refund guarantee from the moment of payment — no questions asked. Approved refunds are returned to your original payment method within 5–7 business days.

Yes, within the 72-hour window. Please contact info@justforpetstore.com promptly with your order details. After 72 hours orders move into production with our manufacturers, so refunds are no longer available.

Contact support as soon as possible with photos of the issue and your order number. We will review and arrange a resolution — replacement, refund or credit as appropriate.

Log in to your account, go to Orders, open the relevant order, view the details and click Download Invoice. If you cannot find it, our support team will resend it.

For support and order questions email info@justforpetstore.com. For custom KITs, private label and bulk quotes email info@justforpetstore.com. You can also use our Contact page.

Yes — our Global Pet Retailer Program gives members exclusive B2B pricing, new-product previews and logistics optimization tips. Subscribe on any JustForPetStore page to join.