Frequently Asked Questions

JustForPetStore is a B2B wholesale supplier of pet products — toys, leashes & restraints, apparel and feeding solutions — serving independent pet retailers, e-commerce sellers, distributors and chains worldwide. We help you source shelf-ready assortments with low minimums, private-label options and real-time KIT pricing — and, for online sellers, dropship smart pet electronics with no inventory.

We supply everyone from single-store pet shops and start-up e-commerce brands to established distributors and retail chains. Whether you need a small first order or a container-level volume, we have a buying path for you.

We ship to most countries and regions around the world via air or sea freight. Tell us your destination and we will recommend the most cost-effective logistics route.

Our wholesale catalog spans pet toys, leashes & restraints, pet clothing, bowls & feeders and more, plus curated KITs and Custom KITs built for specific retail needs. Our dropship program is separate and focused entirely on smart pet electronics: water fountains, automatic feeders, smart litter boxes, companion devices, pet cameras and smart collars.

A Custom KIT is a flexible assortment you assemble yourself on our Custom KIT page. Pick individual SKUs across categories, set quantities above each product's MOQ, and see live totals, estimated carton size and shipping cost before checkout.

Open the Custom KIT page, browse the category tabs, and add products — each card respects its own MOQ. A live panel updates your subtotal and estimated USD shipping as you build. Then add to cart or proceed straight to checkout.

Yes — that is exactly what the KIT builder is for. Combine Pet Toys, Leashes & Restraints, Pet Clothing and Bowls & Feeders into a single order and a single shipment.

Yes. Sample orders are available so you can evaluate quality before committing to volume. Contact info@justforpetstore.com for a sample quote and lead time.

Yes. An order must reach a minimum order value of USD $600 to be processed. In addition, every SKU carries its own Minimum Order Quantity (MOQ) shown on the product.

MOQ (Minimum Order Quantity) is the smallest quantity you can buy for a given SKU. It is set in our backend when each new SKU is listed, and the KIT builder steps quantities by that MOQ automatically.

No. Quantities for each SKU must meet or exceed its MOQ. The +/- controls in the KIT builder step precisely by the product's MOQ.

Yes. The USD $600 threshold is the total order value across all items in your cart, not per SKU.

We accept PayPal, Credit Card, and Bank Transfer (T/T). For bank transfers, please include your order number in the payment reference and email the remittance slip to info@justforpetstore.com. All payments are processed securely.

Yes. Every order includes an invoice. In your account dashboard, open Orders, select the order, view the details and click Download Invoice. If it is missing, contact support and we will resend it.

Yes. All listed prices are B2B wholesale prices in USD. Where shown, the suggested retail price is for your reference only.

Yes, for qualifying bulk volumes we can offer tiered pricing. Reach out to info@justforpetstore.com with your target SKUs and quantities for a custom quote.

We ship wholesale KITs to the United States, Australia, Germany, France, Spain, Italy, Poland and most other countries worldwide. For destination-specific options, contact info@justforpetstore.com.

Every shipment is DDP (Delivered Duty Paid) — freight, import duty, VAT/GST, clearance and door delivery are all included. We match the service to your products' size and weight: heavy or bulky restocks go by DDP Ocean (the lowest landed cost), while new launches and urgent top-ups go by DDP Air. Both are quoted live at checkout; the pre-selected option is DDP Ocean. Ocean carries a 100 kg minimum charge and air only 21 kg, so on a very light shipment air works out cheaper as well as faster — in that case we pre-select DDP Air and mark it Best value at this weight. You can always switch back to ocean, and ocean stays the free service above the threshold.

Procurement: about 6 days after payment confirmation.
DDP Ocean: about 24–36 days door-to-door (lowest landed cost).
DDP Air: about 11–15 days door-to-door, depending on the sailing/flight schedule.

Every shipment is quoted on DDP (Delivered Duty Paid) terms from your chargeable weight (actual vs volumetric, whichever is higher) and the lane rate for your market. The minimum order value is USD $600. Orders of USD $2,800 or more ship free on DDP Ocean; DDP Air is always charged at the quoted rate because air costs several times ocean. The cart, the KIT builder and the app all show the live figure before you pay, and the final freight is confirmed at checkout against the packing list.

All services ship DDP (Delivered Duty Paid): import duty, VAT/GST, customs clearance and door-to-door delivery are included in the price you see at checkout, so the carrier will not invoice you on arrival. The only amounts not covered are remote-area surcharges, storage/demurrage caused by a delayed customs response on your side, and any local product registration or licence your country requires.

Orders may be divided into several packages to reduce shipping cost or expedite delivery. If this happens, you will receive separate tracking numbers for each package.

Track your shipment on 17track.net or directly on your order page in your account. Logistics information is updated in real time.

Contact our customer service team at info@justforpetstore.com. We will provide status updates and help expedite delivery where possible.

Yes. We can add your brand to packaging, displays and signage with low custom minimums. Customize Your Own KIT and tell us your branding to get started.

Yes, for qualified bulk buyers we support OEM/ODM and custom packaging. Share your specifications and artwork with info@justforpetstore.com and our team will scope it with you.

We keep custom minimums deliberately low to help smaller retailers launch their own brand. Contact us with your project and we will confirm the exact numbers.

Orders that have not yet entered production can be cancelled for a full refund within 72 hours of payment. Once an order has shipped, refunds are granted for quality issues or mis-shipped items with valid proof (photos of the item and packaging). We do not accept returns of shipped orders without cause. Approved refunds are returned to your original payment method within 5–7 business days. See our Terms of Service for the full policy.

Yes — within 72 hours of payment, as long as the order has not moved into production. Please contact info@justforpetstore.com promptly with your order details. After 72 hours orders are released to our manufacturers and can no longer be cancelled.

Open a return request on our Returns & Replacements page with photos of the issue and your order number. We review every request within one business day and arrange a replacement, refund or account credit as appropriate.

Log in to your account, go to Orders, open the relevant order, view the details and click Download Invoice. If you cannot find it, our support team will resend it.

For support and order questions email info@justforpetstore.com. For custom KITs, private label and bulk quotes email info@justforpetstore.com. You can also use our Contact page.

Yes — our Global Pet Retailer Program gives members exclusive B2B pricing, new-product previews and logistics optimization tips. Subscribe on any JustForPetStore page to join.