Returns & replacements
If something arrived damaged, defective, or is not what you ordered, tell us here and we will put it right. We review every request within one business day.
What we cover
- Damage in transit — reported within 30 days of delivery.
- Lost in transit — no tracking movement, or the carrier confirms the parcel is lost.
- Defective or not as described — the item does not work, or does not match the listing.
- Wrong item shipped — we sent the wrong SKU or the wrong quantity.
What we do about it
Approved requests are resolved as a free replacement, a refund to your original payment method, or account credit — whichever suits you and the situation. Refunds land in 5–7 business days after approval.
What is not covered
- Returns of shipped orders without cause. Because our catalogue is wholesale and made to order, we cannot accept “changed my mind” returns on goods that have already shipped.
- Damage reported more than 30 days after delivery.
- Orders can still be cancelled for a full refund within 72 hours of payment, as long as they have not entered production. Email info@justforpetstore.com with your order number — do not wait for a delivery.
The full policy is in our Terms of Service. Questions: info@justforpetstore.com
Open a request
Please sign in to request a return.