Refunds are issued to the original payment method and land in 5–7 business days once approved. The full rules, and what is and is not covered, live on the Returns & replacements page — that page is the binding one; this page is the short answer.
The short version
- Orders can be cancelled for a full refund within 72 hours of payment, as long as they have not entered production. Email info@justforpetstore.com with your order number — do not wait for a delivery.
- Damaged, defective, wrong or lost in transit — reported within 30 days of delivery, resolved as a free replacement, a refund, or account credit.
- No “changed my mind” returns on shipped wholesale goods. The catalogue is trade and made-to-order, so we cannot take back stock that has already gone out.
How to start a request
Open the request form on the Returns & replacements page. Have your order number ready — it is at the top of the order confirmation email and in Account → Orders. Every request is reviewed within one business day.
Where the money goes
Refunds go back to the method you paid with. If you paid by card, your bank may take a few extra days to post the credit after it leaves us. We do not refund to a different account, and we cannot refund shipping that the carrier already charged us unless the parcel was lost or damaged.
Questions about a specific order? Email info@justforpetstore.com with the order number, or use the in-app chat at Account → Support.