Account, order and Local Stock questions — we answer within one business day. Reach us by whichever route suits you; the in-app chat in Account → Support reaches the same team and keeps the thread attached to your account.
Direct contacts
- Email — info@justforpetstore.com
- WhatsApp / Tel — +1 213 285 5445
- In-app chat — Account → Support
Before you write
Most messages are answerable straight from these pages, which is usually faster than waiting on a reply:
- Help Center — ordering, shipping, Local Stock and account questions.
- Returns & replacements — damaged, defective, wrong or lost in transit.
- Shipping & freight — carriers, thresholds and delivery times.
- Membership & credit — plans, listing allowances and the credit line.
- Terms of Service and Privacy Policy — the binding terms.
Supplier questions
Selling with us ratherthan buying? Start at Apply to Sell. Approved suppliers publish availability in Local Stock and can open a conversation with nearby buyers without any membership fee — membership only raises listing limits and lowers the commission.