FAQ
Supplier Frequently Asked Questions
Still deciding? These are the questions we get asked most by suppliers, brand owners and sourcing partners.
No fee to apply
2–3 week review
Non-exclusive by default
I run a pet store
Wholesale
Buy by the case at factory-direct prices across 700+ pet SKUs — low MOQ.
Shop wholesale →
I want a ready shelf
Curated KITs
A complete, profitable shelf in one carton — automatic 10% KIT discount.
Browse KITs →
I sell online
Smart-electronics dropship
List smart pet devices — fountains, feeders, litter boxes, cameras, trackers. We ship.
Start dropshipping →
I manufacture
Supplier network
Get your pet products in front of stores and online sellers.
Become a supplier →
Short answers
Cost to apply
No fee to apply — submitting the supplier application is free.
Subscription to publish
Publishing SKUs requires an active subscription: Starter 50, Pro 200, Elite 1,000 SKUs from $59/month. See plans and tier features.
Category cap
3–5 active suppliers per leaf-category, permanent. Slots re-open only when a supplier leaves.
Direct buyer enquiries
Your public profile collects RFQs; you reply off-platform if you choose.
Exclusivity
Not required by default. Optional, with better terms.
Typical review time
Two to three weeks once we have your line sheet and documents.
Categories you can list
Pet toys, bowls & feeders, leashes & restraints, pet clothing, grooming and wellness.
Frequently asked questions
Do I need to be a factory?
No. Factory ownership is not a requirement. Manufacturers, brand owners, sourcing companies, trading companies and distributors can all supply through the platform, and we do not require you to disclose the factory behind every SKU.
Is there a minimum production capacity?
We ask for enough capacity to cover anticipated order volume plus a buffer. Exact numbers depend on the SKU and are discussed during the review call.
Can I list products only for the dropship programme?
Yes. Some suppliers only consign stock to our US fulfilment centre for dropship orders and never sell wholesale through the platform.
Who sets the retail price?
You do. You set your own wholesale, retail and dropship prices — the platform does not add any markup. We publish the prices you provide and may display a category MSRP for buyer reference, but the final number on the agreement is always yours.
Will my brand appear on the listing?
That depends on the model. Own-brand supply keeps your branding; private label supply ships under the retailer brand.
What if a product underperforms?
We review range performance together and either reposition, repack or delist. Delisting follows the notice period in the agreement.
Ready to supply our network?
Send your line sheet — we review every application and reply with a clear yes or no.